Returns & Exchanges

We want you to love your Mattel Shop fashion finds, which is why we offer a 30-day return window for all unworn apparel with original tags attached. Simply initiate your request through our online portal for a seamless refund or size exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Securely place the unworn garments in their original packaging, ensuring all designer tags and hygiene seals remain intact.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided by our portal and affix it clearly to the outside of your return package.

• 4.
  Receive Your Refund

  Drop your package at any authorized carrier location; once received and inspected, your refund will be processed within 5-7 business days.