Frequently Asked Questions
Everything you need to know about shopping at Mattel Shop.
How long does shipping take for my fashion items?
Standard shipping typically takes 3-7 business days within the continental United States. Express shipping options are available at checkout for faster delivery.
What is your return policy for apparel and accessories?
We offer a 30-day return policy for all unworn, unwashed items with original tags attached. Please note that certain limited-edition collaborations may be final sale.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart, as sizing can vary between our different fashion collections.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Klarna and Afterpay.
Are your clothing materials sustainably sourced?
Mattel Shop is committed to quality and responsibility. Many of our newer fashion lines utilize organic cotton and recycled polyester as part of our ongoing sustainability initiative.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.